AM Jili Privacy Policy Your Data, Protected

Introduction

This Privacy Policy describes how AM Jili handles the personal information of players who use our platform. Your trust matters to us, and protecting your data is a responsibility we take seriously. By creating an account or using the AMJili platform, you agree to the practices described here. We encourage you to read this policy alongside our terms and conditions for a complete understanding of how the platform works.

We have written this policy to be as clear and straightforward as possible. Privacy documents are often dense and difficult to read, but we believe you deserve to understand exactly how your information is treated. If anything here is unclear, our support team is happy to explain.

Information We Collect

We collect only the information necessary to provide our services, keep your account secure, meet legal obligations, and improve your experience. The categories below describe what we may collect.

1. Registration Information

When you create an account, we collect basic details that identify you and let you log in securely:

• Mobile number: your primary login credential and contact point
• Password: stored using protected, non-readable methods, never in plain text
• Email address: where provided, for recovery and important notices
• Date of birth: to confirm you meet the minimum age requirement

2. Verification Information

To confirm identity, prevent fraud, and meet regulatory requirements, we may collect verification details when you withdraw or when additional checks are needed:

• Government-issued identification showing your name and date of birth
• Proof of address where required for verification
• Your full legal name matching your official documents

3. Financial and Payment Information

To process deposits and withdrawals, we collect payment-related data such as your e-wallet details (for example GCash or PayMaya), relevant bank information for transfers, and a record of your transactions. Sensitive card data is processed by trusted payment partners rather than stored openly by us.

4. Gameplay and Activity Data

To run games fairly and support your account, we automatically record activity such as games played, bets and outcomes, bonus usage where applicable, and session details like login and logout times. This helps us provide the service and detect unusual activity.

5. Technical and Device Information

When you access AM Jili, we collect technical data including your IP address, device type and operating system, browser information, and connection details. This information supports security, helps us troubleshoot issues, and improves performance.

6. Communications

When you contact support, we keep records of your messages and our responses so we can assist you effectively and maintain quality. This includes live chat transcripts and email correspondence.

How We Use Your Information

We use your personal information only for specific, legitimate purposes that support the service and protect both you and the platform. We never use your data for purposes you have not agreed to.

Running Your Account

We use your details to create and maintain your account, authenticate your logins, enable gameplay across our library, and provide customer support when you need it.

Processing Payments

We use payment information to handle your deposits and withdrawals, confirm that funds come from legitimate sources, and keep accurate records of your transactions.

Security and Verification

We use your information to confirm your age and identity, detect and prevent fraud or unauthorized access, and keep your account and balance protected against misuse.

Legal Compliance

We use and retain certain information to meet our legal and regulatory obligations, including responding to lawful requests from authorities and keeping records required by applicable laws.

Service Improvement

We analyse how the platform is used so we can fix issues, improve navigation, and offer a better overall experience. This analysis focuses on patterns rather than singling out individuals.

Communications and Marketing

With your preferences in mind, we may send you service updates and, where you have not opted out, promotional offers. You are always in control of marketing messages, as explained below.

How We Protect Your Information

We use a combination of technical and organisational measures to keep your information safe from unauthorised access, loss, or misuse. While no system can promise perfect security, we work hard to meet a high standard.

Technical Measures

• SSL encryption protects data as it travels between your device and our servers
• Secure storage safeguards personal information held on our systems
• Protected passwords are stored using non-readable methods rather than plain text
• Monitoring and safeguards help detect and respond to suspicious activity

Organisational Measures

• Access controls limit personal data to staff who genuinely need it
• Confidentiality obligations apply to our team and service providers
• Regular reviews keep our security practices current and effective

When We Share Information

AM Jili does not sell, rent, or trade your personal information for others to market to you. We share data only when it is necessary to run the platform or to comply with the law, and always with appropriate safeguards.

Trusted Service Providers

We work with carefully selected partners who help us operate, such as payment processors that handle your deposits and withdrawals, identity verification providers, game providers that power the games you play, and secure hosting services. These partners receive only the information they need and are bound by confidentiality obligations.

Legal Requirements

We may disclose information where the law requires it, in response to valid requests from authorities, to comply with legal processes, or to prevent fraud and protect the safety of our players and platform.

Your Privacy Rights

You have important rights over your personal information, and we provide simple ways to exercise them. To make any request, contact our support team through the contact page.

Right to Access

You can request a copy of the personal information we hold about you. We will provide it within a reasonable timeframe after confirming your identity.

Right to Correction

If any of your information is inaccurate or out of date, you can ask us to correct it. Many basic details can also be updated directly in your account settings.

Right to Deletion

You can request that we delete your account and personal data. We will honour this where possible, though some records must be retained for a period to meet legal and regulatory obligations.

Right to Object and Restrict

You can object to certain uses of your data, including marketing, and ask us to limit how we process your information in specific situations.

Right to Withdraw Consent

Where we rely on your consent, you can withdraw it at any time. This does not affect processing that already took place, and some essential processing may continue where it is necessary to run your account or meet legal duties.

Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy and to meet legal obligations. Different types of data have different retention periods.

• Active account data is retained while your account remains open and in use
• Financial and verification records are kept for the period required by applicable laws
• Communication records are retained for a reasonable time to support quality and resolve disputes
• Marketing preferences are updated or removed promptly when you opt out

When information is no longer needed and is not required to be kept by law, we remove or anonymise it securely.

Cookies and Similar Technologies

AM Jili uses cookies and similar technologies to keep the platform working smoothly, remember your preferences, and understand how the site is used so we can improve it.

Types of Cookies

• Essential cookies keep you logged in and support core functionality and security
• Functional cookies remember your settings and preferences for a smoother experience
• Analytics cookies help us understand usage patterns so we can make improvements

You can manage or disable cookies through your browser settings. Please note that turning off some cookies may affect how the platform works and could require you to log in more often.

Children and Age Restriction

AM Jili is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18, and underage use is not permitted under any circumstances. If we learn that an account belongs to someone underage, we will close it and handle any associated data appropriately. Our responsible gaming page explains the steps we take to keep the platform adult-only.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the date at the top of this page and, where appropriate, notify you directly. Continued use of AM Jili after an update means you accept the revised policy, so we encourage you to review it periodically.

Contact Us About Privacy

If you have questions about this policy or how your data is handled, or if you wish to exercise any of your rights, please reach out through our contact page. Our support team is available to help and will respond as promptly as possible. We are committed to resolving privacy concerns fairly and transparently.

How We Keep Data Accurate and Up to Date

Accurate information benefits both you and us. It helps your account run smoothly, ensures verification and withdrawals go through without unnecessary delays, and reduces the risk of errors. We encourage you to keep your details current, and we make it easy to do so. Many basic details can be updated directly in your account settings, while others can be amended with a quick message to our support team.

On our side, we take reasonable steps to keep the information we hold accurate and relevant. When you tell us something has changed, we update our records promptly. We also periodically review the data we hold to ensure it remains necessary and correct, removing or anonymising information that is no longer needed and not required to be kept. Good data hygiene is part of responsible data handling, and it directly supports your privacy.

International Standards and Best Practices

While AM Jili serves players in the Philippines, we hold our data practices to a high standard informed by widely recognised principles of data protection. These principles include collecting only what is necessary, using information only for clear and legitimate purposes, keeping data secure, retaining it no longer than needed, and respecting the rights of the people whose data we hold. Aligning with these best practices is part of our commitment to treating your information with genuine care.

We also choose our partners carefully. The service providers we work with \u2014 such as payment processors and verification services \u2014 are selected with data protection in mind, and they are bound by confidentiality obligations. When information must be shared to deliver our services, we share only what is necessary and expect our partners to protect it to a comparable standard. Your trust is something we extend across our whole network of service providers, not just within our own walls.

Security Incidents and Our Response

No organisation can promise that incidents will never occur, but a responsible one prepares for them and responds properly. AM Jili maintains processes to detect potential security issues and to respond appropriately if they arise. Our priority in any such situation is to protect players \u2014 to contain the issue, understand what happened, and take steps to prevent it from recurring.

Where an incident affects your personal information and the law requires us to inform you, we will do so, along with any guidance that may help you protect yourself. We believe honesty matters most precisely in difficult moments, and we would rather communicate openly than leave players in the dark. If you ever have a security concern about your account, please contact us immediately through the contact page so we can help right away.